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FAQ

  • What brands do you carry?
    We prefer to work with Bella Canvas shirts, but can obtain cheaper options from Gildan, Hanes, and many other brands. Sometimes due to stock issues with our vendors we are required to order an alternative brand to fulfill your order, but we will always obtain your approval.
  • What are the washing instructions for the clothing items?
    To ensure the longevity of your clothing items, we recommend washing them inside out in cold water and avoiding bleach. For best results, it's advisable to air dry or use a low heat setting in the dryer.
  • How can I contact customer support?
    You can reach our customer support team by emailing us at victoriosthreadsco@gmail.com. We strive to respond to all inquiries within 24-48 hours.
  • What is the refund policy for purchases?
    Our refund policy allows for returns within 30 days of purchase. Items must be in their original condition with tags attached. Refunds are processed within 5-7 business days after the return is received.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Can I submit my own design?
    Certainly! We can take your design as is or modify it to your liking. We suggest when submitting files that it is in a png format and can be submitted via our email address,
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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